Privacy

Who we are

Matte Black Studio is a paint protection film and vehicle wrap studio in Melbourne, run by Matt. In this policy, "we" and "us" means Matte Black Studio. You can reach us any time at contact@matteblackstudio.com.

What we collect

• When you ask for a quote: the service you're after, your car, your name, mobile number and email address, and anything else you choose to tell us.
• When you book: the quote you accepted and your install date. If you fill in the vehicle details form, we also keep the make, model, year, colour, registration, notes on the car's condition and any photos you upload.
• Where you came from: if you arrived from an ad or a tagged link, the campaign details in that link (such as utm tags and Meta or Google click IDs), the page you sent the form from, and Meta's browser cookies if they're set.
• Technical details: your IP address and browser type, kept with your enquiry so ad platforms can match it to the ad you saw.
• Emails: a record of which emails we've sent you and whether they were sent.

Why we collect it

• To quote, book and do the work on your car, and to contact you about it.
• To send the emails that go with a job: your quote, the booking confirmation, reminders, when the car is ready, and aftercare.
• To see which ads and pages bring in enquiries and bookings, so we stop paying for ads that don't work.
• To ask for a review and check in a few months after the job. See Marketing emails below.

We don't sell your information.

Who we share it with

We use a small number of service providers to run the website and the business. They only get what they need to do their job:

• Vercel hosts this website and its forms.
• Supabase stores enquiries, bookings and the photos you upload.
• Resend sends our emails.
• Vimeo plays the videos on this site.
• Meta (Facebook and Instagram) and Google for advertising. See Ads, cookies and tracking below.
• The people who build and run our website and ads for us. They can see enquiry details to look after the system and report on how the ads are going.

Some of these providers store or process information outside Australia, including in the United States. We may also share information if the law requires it.

Ads, cookies and tracking

This site can use the Meta Pixel and Google's tag (Google Ads and Google Analytics). They set cookies and record the pages you visit, and when someone sends a quote request or confirms a booking, so we can measure our ads.

When you send a quote request, or your booking is confirmed online or by phone, we may also send that event to Meta from our server, with the service and price. Your email, phone number and name are scrambled (hashed) before they're sent, so Meta can match the event to an account without receiving those details in plain text. Your IP address and browser details are sent with it.

We may upload the names, emails and phone numbers of people who have asked for a quote or booked with us to Meta or Google. They're scrambled (hashed) before they're matched to accounts. We use this to show our ads to people who asked for a quote, to find people similar to our customers, and to stop showing ads to people who've already booked. If you don't want to be included, email us, or unsubscribe from our emails, and we'll leave you out.

The site also keeps the ad link you arrived from in your browser's session storage until you close the tab, so your enquiry is credited to the right ad. If you arrive from a Facebook or Instagram ad, the site also saves that ad click in a cookie (_fbc) for 90 days.

You can block or clear cookies in your browser settings, and change your ad settings in your Facebook and Google accounts. The quote form still works if you do.

Marketing emails

Most of our emails are about your job. Two are not: a request for a review a few days after you pick up your car, and a check-in about three months later. Both have an unsubscribe link. If you unsubscribe we won't send them again, but you'll still get emails about any job you book with us.

How long we keep it

We keep enquiry and job records for as long as we need them to run the business, handle warranty claims and meet our tax and legal obligations. If you'd like your details deleted, email us and we'll delete what we don't have to keep.

Keeping it safe

Your details are stored with the providers above in password-protected accounts. The private links in our emails use long random codes so they can't be guessed. Only you and the people who run the business can see your booking details. Anyone with the private link in your email can open that page, so don't forward it.

Seeing or correcting your information

Email contact@matteblackstudio.com to ask what we hold about you, to correct it, or to have it deleted. We'll reply as soon as we can.

Complaints

If you're unhappy with how we've handled your information, email us first and we'll try to put it right. If you're still not happy, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

If we change this policy, we'll update the date at the top of this page.